Insurance Operations Manager

The Opportunity

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Our client, a growing independent insurance organization, is seeking an experienced Operations Manager to oversee day-to-day business operations and support the continued development of its insurance practice.

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This role offers a unique opportunity to combine operational leadership, team management, compliance oversight, and insurance expertise within an entrepreneurial and evolving environment. The successful candidate will play a key role in enhancing workflows, supporting client service teams, improving operational effectiveness, and contributing to long-term business growth.

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The position is ideal for a proactive professional who enjoys solving problems, building processes, leading people, and making a meaningful impact within a growing organization.

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Key Responsibilities

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Operational Leadership

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• Oversee daily operational activities to ensure efficient and consistent service delivery.
• Evaluate existing workflows and implement process improvements to enhance productivity and client experience.
• Monitor operational performance and identify opportunities for increased efficiency.
• Support business planning and operational initiatives that align with organizational objectives.

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Team Leadership & Development

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• Provide leadership, guidance, and support to service, administrative, and insurance professionals.
• Assist with recruitment, onboarding, training, and ongoing employee development.
• Foster a collaborative and accountable workplace culture.
• Support performance management and employee engagement initiatives.

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Compliance & Quality Assurance

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• Ensure compliance with applicable regulatory, licensing, and professional standards.
• Support internal audit, quality control, and documentation processes.
• Monitor operational procedures and recommend improvements where appropriate.
• Assist with risk management and compliance-related initiatives.

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Insurance Operations Support

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• Collaborate with internal teams on new business, renewals, and client service activities.
• Support the preparation and coordination of insurance submissions and marketing activities.
• Maintain relationships with insurance markets and underwriting partners.
• Assist with issue resolution involving clients, carriers, and internal stakeholders.

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Reporting & Business Support

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• Prepare operational reports and provide insights to leadership regarding performance and workflow trends.
• Track key business activities and support strategic decision-making.
• Coordinate special projects and business improvement initiatives as required.

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Qualifications

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• Active RIBO license in good standing.
• Minimum three years of experience within an insurance brokerage or insurance operations environment.
• Strong understanding of brokerage workflows, client service processes, and regulatory requirements.
• Leadership or supervisory experience is considered an asset.
• Commercial insurance knowledge is beneficial.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities within a dynamic and evolving environment.
• Experience using brokerage management systems and standard business software applications is considered an asset.

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Skills & Competencies

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• Strong leadership and team-development abilities.
• Excellent analytical and decision-making skills.
• Adaptable and comfortable managing change.
• Strong relationship-building and communication capabilities.
• High attention to detail and commitment to operational excellence.
• Self-motivated with a proactive approach to problem-solving.

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Why Consider This Opportunity?

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• Opportunity to play a key role in shaping operational processes and business growth.
• Broad exposure across insurance operations, compliance, client service, and leadership functions.
• Collaborative and entrepreneurial work environment.
• Clear pathway for career progression and increased leadership responsibility.
• Opportunity to make a measurable impact within a growing organization.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $80,000.00 – $100,000.00 annually.

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