Manager Operations - Underwriting Support

Toronto - Hybrid

Reporting to the Director of Underwriting Operations, The Manager provides dedicated support, leadership and development to the Underwriting Support team across the country.

Duties & Responsibilities:

  • Lead and manage the day-to-day activities of the Underwriting Operations Team across Canada in a hybrid environment, including vacation days scheduling to meet business needs.
  • Work with Director and Team Leads to ensure training material is up to date. Identify training needs and deliver same from time to time.
  • Work with Product Managers and Team Leads to create new issuance templates and oversee UAT testing.
  • Assist in new product enhancements within (underwriting system)
  • Identify discrepancies and gaps in processes and workflows and work with Director on successful implementation of such workflows.
  • Ensure adherence to agreed service standards.
  • Identify and implement transformational changes to generate efficiencies and drive better customer experiences while ensuring the teams adheres to documented workflows.
  • Collaborate with all levels of management to make certain that company goals, metrics, and tasks are completed, and work towards ensuring they are met or bettered.
  • Assist in hiring and onboarding of new team members.
  • Partner with the management team in reporting on team members, their goals and their development.
  • Participate in mid-year and annual performance reviews.
  • Drive employee engagement and a high-performance culture ensuring effective performance management through feedback and coaching sessions, auditing, and calibration, creating an environment where people can excel through accountability, encouragement and empowerment.
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