Operations Manager

The Opportunity

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Our client, a growing and well-respected insurance brokerage, is seeking an experienced Commercial Insurance Operations Manager to lead a commercial support team responsible for servicing and processing commercial insurance accounts.

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This leadership position is ideal for an experienced commercial insurance professional who enjoys developing people, improving operational processes, and ensuring exceptional service delivery. The successful candidate will oversee day-to-day workflow management, support team development, and act as a resource for complex service and processing matters.

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Key Responsibilities

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Team Leadership & Development

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• Lead, coach, and support a team of commercial insurance service professionals.
• Foster a collaborative and high-performing work environment focused on service excellence.
• Provide ongoing mentorship, training, and professional development opportunities.
• Conduct performance reviews and support employee growth through regular feedback and coaching.

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Operations & Workflow Management

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• Oversee daily service and processing activities to ensure efficiency, accuracy, and adherence to service standards.
• Monitor workloads and allocate resources to support operational effectiveness.
• Identify opportunities to improve workflows, processes, and service delivery.
• Implement operational enhancements that increase team productivity and client satisfaction.

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Client Service & Technical Support

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• Act as an escalation point for complex client service issues and processing challenges.
• Support the resolution of technical insurance questions and difficult account situations.
• Ensure timely completion of policy transactions, endorsements, documentation, renewals, and related service activities.
• Maintain high standards of professionalism when supporting both internal and external stakeholders.

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Administrative & Operational Support

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• Assist with reporting, quality control initiatives, and departmental projects.
• Provide operational coverage during absences and peak workload periods.
• Support compliance, documentation, and process consistency across the department.
• Contribute to strategic initiatives aimed at improving overall service performance.

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Qualifications

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• Active RIBO license in good standing.
• Significant experience within a commercial insurance brokerage environment.
• Previous leadership, supervisory, or management experience.
• Strong understanding of commercial insurance servicing, processing, and workflow management.
• Demonstrated ability to coach, mentor, and develop team members.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• High attention to detail and exceptional organizational skills.
• Proficiency with brokerage management systems and standard business software applications.

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Why Consider This Opportunity?

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• Opportunity to lead an established commercial insurance operations team.
• Significant influence on workflow improvements and service excellence initiatives.
• Collaborative and supportive workplace culture.
• Strong emphasis on professional development and career growth.
• Competitive compensation and benefits package.
• Flexible work environment and long-term advancement opportunities.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $110,000.00 – $130,000.00 annually.

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