Personal Lines Team Lead

About the Opportunity

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An established and growing insurance brokerage is seeking a Personal Lines Team Lead to join its leadership team. This role is ideal for an experienced insurance professional who is passionate about coaching, mentoring, and leading high-performing teams while delivering exceptional client service and operational excellence.

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The successful candidate will oversee a team of personal lines professionals, support employee development, drive performance initiatives, and contribute to the continued growth and success of the organization.

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What This Opportunity Offers

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• Competitive compensation package based on experience.
• Comprehensive benefits program.
• Professional development and continuing education support.
• Leadership opportunity within a growing and dynamic organization.
• Collaborative and supportive workplace culture.
• Employee wellness initiatives and team engagement activities.
• Long-term career growth opportunities.
• Opportunity to make a meaningful impact on team success and client satisfaction.

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Key Responsibilities

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Team Leadership & Development

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• Provide effective leadership, coaching, and mentorship to a team of personal lines professionals.
• Foster a positive, collaborative, and high-performing team environment.
• Conduct regular one-on-one meetings with team members to review performance, provide feedback, and support professional growth.
• Complete formal performance evaluations and development plans.
• Perform quality assurance reviews and identify coaching opportunities.
• Lead regular team meetings to communicate updates, best practices, and organizational initiatives.
• Support onboarding, training, and ongoing development of new and existing team members.

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Operational Excellence

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• Monitor team productivity, service standards, and key performance indicators.
• Ensure adherence to company policies, carrier requirements, and industry regulations.
• Collaborate with management to address operational, technical, and service-related matters.
• Support continuous improvement initiatives and workflow optimization.
• Build and maintain strong working relationships across departments and business units.
• Assist with escalated client service matters and complex situations as required.
• Oversee a team of insurance professionals operating in a variety of work environments, including remote, hybrid, and in-office settings.

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Qualifications

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• Minimum 3 years of personal lines insurance experience.
• Previous leadership, supervisory, or team coaching experience is considered an asset.
• Strong knowledge of personal insurance products, coverages, and industry practices.
• RIBO license preferred.
• CIP, CAIB, or other industry designations are considered assets.
• Excellent customer service and relationship management skills.
• Strong communication, leadership, and interpersonal abilities.
• Advanced organizational and time-management skills.
• Proficiency with Microsoft Office applications.
• Experience with brokerage management systems and comparative rating platforms is considered an asset.
• Ability to thrive in a fast-paced environment and effectively manage competing priorities.

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Skills & Competencies

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• Leadership and team development.
• Performance management and coaching.
• Strong verbal and written communication.
• Organizational and problem-solving abilities.
• Relationship-building and collaboration.
• Attention to detail and accountability.
• Client-focused mindset with a commitment to service excellence.

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Why Consider This Opportunity?

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This is an excellent opportunity for an insurance professional looking to advance their leadership career within a respected and growing organization. The successful candidate will have the chance to lead a talented team, contribute to organizational success, and build a rewarding long-term career in a supportive and growth-oriented environment.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $70,000.00 – $90,000.00 annually.

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