Personal Lines Team Leader

The Opportunity

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Our client, a well-established and growing insurance brokerage, is seeking an experienced Personal Insurance Team Leader to oversee a client-focused service team and support the continued growth of its personal insurance division.

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This position is well-suited for a seasoned insurance professional who enjoys coaching and developing team members, providing technical expertise, and helping create an exceptional client experience. The successful candidate will combine leadership responsibilities with hands-on involvement in service delivery, workflow management, and team development.

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Key Responsibilities

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Team Leadership & Development

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• Provide day-to-day leadership, guidance, and support to a team of personal insurance professionals.
• Mentor team members and assist with technical questions, coverage recommendations, and client service challenges.
• Support employee development through coaching, training, and performance management.
• Assist with recruitment, onboarding, and ongoing professional growth initiatives.

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Client Service & Technical Support

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• Act as a resource for complex client matters, policy reviews, endorsements, and renewal strategies.
• Provide expertise on personal insurance products and coverage solutions.
• Help ensure clients receive timely, accurate, and professional service.
• Support retention initiatives through proactive account management and relationship building.

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Operations & Workflow Management

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• Monitor workloads and service standards to promote efficiency and consistency.
• Identify opportunities to improve processes, client experience, and operational effectiveness.
• Collaborate with internal stakeholders to support business growth and client retention objectives.
• Maintain strong relationships with insurance markets and business partners.

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Qualifications

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• Active RIBO license in good standing.
• Several years of experience within a personal insurance brokerage environment.
• Previous leadership, supervisory, mentoring, or coaching experience is considered an asset.
• Strong knowledge of personal insurance products and coverage structures.
• Excellent communication, relationship-building, and customer service skills.
• Strong organizational abilities with the capacity to manage competing priorities.
• Demonstrated ability to support team success while maintaining a high standard of client care.

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Compensation & Benefits

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• Competitive compensation package with performance-based incentives.
• Flexible and hybrid work arrangements.
• Comprehensive health and wellness benefits.
• Retirement savings support.
• Professional licensing and continuing education reimbursement.
• Career development opportunities within a growing organization.

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Why Consider This Opportunity?

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• Opportunity to lead and develop a high-performing personal insurance team.
• Blend of leadership, technical expertise, and client relationship management.
• Supportive and collaborative workplace culture.
• Strong commitment to employee growth and professional development.
• Long-term career advancement opportunities within an established insurance organization.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $90,000.00 – $110,000.00 annually.

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