Personal & Small Commercial Lines Insurance Account Manager - London

The Opportunity

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Our client, an established independent insurance brokerage, is seeking an experienced insurance professional to join its client service team.

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This role is ideal for a licensed broker who enjoys building long-term client relationships, delivering personalized insurance advice, and managing a diverse portfolio of personal and small business accounts. The successful candidate will act as a trusted advisor, providing ongoing service, coverage guidance, and risk management support throughout the client lifecycle.

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The position offers a collaborative environment, opportunities for professional growth, and the ability to work closely with clients while maintaining a high level of autonomy.

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Key Responsibilities

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Client Relationship Management

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• Serve as the primary contact for an assigned portfolio of clients.
• Provide professional advice regarding coverage options, policy changes, and risk management strategies.
• Respond to client inquiries and service requests in a timely and professional manner.
• Build and maintain strong client relationships through proactive communication and service excellence.
• Support new business opportunities through quoting, onboarding, and account development activities.

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Policy Management & Advisory Services

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• Review renewals and recommend appropriate coverage solutions.
• Conduct remarketing activities when required to ensure competitive and suitable insurance programs.
• Assist clients with policy changes, endorsements, and account maintenance.
• Identify opportunities to enhance coverage and provide additional insurance solutions where appropriate.

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Claims & Regulatory Support

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• Assist clients throughout the claims process and provide guidance when claims arise.
• Coordinate with insurance carriers to support efficient claims handling and resolution.
• Maintain compliance with licensing requirements, regulatory standards, and brokerage procedures.
• Stay informed of industry developments and product changes.

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Collaboration & Professional Development

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• Contribute to a positive and team-oriented work environment.
• Share knowledge and support colleagues when needed.
• Participate in ongoing education and professional development initiatives.
• Identify opportunities to improve client service processes and operational efficiency.

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Qualifications

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Required

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• Active RIBO license in good standing.
• Minimum five years of experience within a personal insurance and/or small commercial insurance brokerage environment.
• Strong communication, relationship-management, and client-service skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with common business software applications.
• Ability to work independently while managing multiple priorities.

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Preferred

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• Experience with account development, cross-selling, and client retention initiatives.
• Familiarity with small business insurance risks and coverage solutions.
• Experience using brokerage management platforms and insurance technology systems.
• Demonstrated commitment to ongoing professional development.

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Compensation & Benefits

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• Competitive salary package.
• Performance-based incentive opportunities.
• Comprehensive benefits program.
• Professional development and continuing education support.
• Collaborative and supportive work environment.
• Opportunities for long-term career growth and advancement.
• Flexible work arrangements following successful onboarding and training.

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Why Consider This Opportunity?

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• Manage an established portfolio while maintaining strong client relationships.
• Join a supportive team that values collaboration and professional development.
• Opportunity to expand technical expertise across personal and small business insurance.
• Stable organization with a client-focused culture and long-term career opportunities.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $65,000.00 – $85,000.00 annually.

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