Senior Commercial Account Manager

About the Opportunity

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An established and growing commercial insurance brokerage is seeking a Commercial Account Manager to join its team. This role is ideal for an insurance professional who enjoys building long-term client relationships, delivering strategic advice, and providing exceptional service throughout the insurance lifecycle.

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Working closely with Producers and internal support teams, the successful candidate will manage a portfolio of commercial clients while helping to ensure strong retention, optimized coverage solutions, and an outstanding client experience.

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Key Responsibilities

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Client Management & Advisory Services

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• Manage and service a portfolio of commercial insurance accounts, acting as a primary point of contact for client needs.
• Review client operations, exposures, and claims history to identify potential coverage gaps and recommend appropriate solutions.
• Collaborate with Producers to develop renewal strategies, account plans, and client presentations.
• Respond promptly to client inquiries, policy changes, coverage requests, and service-related matters.
• Review contractual insurance requirements and assist clients in ensuring appropriate coverage alignment.
• Advocate for clients throughout the claims process and coordinate with insurers when required.
• Build and maintain strong client relationships to support long-term retention and satisfaction.

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Team Collaboration

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• Work closely with internal support staff to ensure accurate and timely processing of documentation, certificates, and policy transactions.
• Provide guidance and support to junior team members when appropriate.
• Foster strong internal communication and collaboration to ensure a consistent client experience.
• Contribute to a positive, professional, and team-oriented workplace culture.

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Operations & Business Support

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• Maintain accurate and organized client files and documentation.
• Communicate effectively with clients, insurers, and internal stakeholders.
• Develop and maintain strong relationships with insurance carrier partners.
• Participate in networking opportunities, industry events, and business development initiatives when appropriate.
• Ensure compliance with regulatory requirements, brokerage procedures, and internal standards.

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Qualifications

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• Minimum 2 years of commercial insurance experience within a brokerage environment.
• Strong technical knowledge of commercial insurance products, coverages, and policy structures.
• Insurance licensing required.
• CIP, CAIB, or related industry designation completed or in progress is considered an asset.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship-building abilities.
• Client-focused and consultative approach to service.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency with Microsoft Office applications and brokerage management systems.

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What This Opportunity Offers

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• Competitive compensation package.
• Comprehensive benefits program.
• Collaborative and supportive team environment.
• Exposure to complex commercial insurance accounts and risk management solutions.
• Ongoing professional development and continuing education opportunities.
• Mentorship and career advancement opportunities.
• Opportunity to work alongside experienced insurance professionals.
• Long-term career growth within a respected and expanding organization.

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Why Consider This Opportunity?

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This role offers the opportunity to join a client-focused brokerage that values professionalism, teamwork, and long-term relationship building. The successful candidate will enjoy meaningful client interactions, exposure to sophisticated commercial insurance programs, and the opportunity to grow their career within a supportive and growth-oriented environment.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $60,000.00 – $80,000.00 annually + commission.

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