Senior / Intermediate Commercial Lines Account Manager

About the Opportunity

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An established and respected insurance brokerage is seeking an experienced Commercial Lines Account Manager to join its growing team. This role is ideal for a client-focused insurance professional who thrives in a collaborative environment and enjoys managing complex commercial insurance accounts while delivering exceptional client service.

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The successful candidate will play a key role in servicing a substantial portfolio of commercial clients, supporting business development initiatives, and providing expert guidance on a wide range of commercial insurance products and coverages.

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Key Responsibilities

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Client Service & Account Management

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• Deliver exceptional customer service by responding promptly and professionally to client inquiries via phone and email.
• Manage and service a portfolio of commercial insurance accounts, ensuring a high standard of client care.
• Collaborate closely with producers and internal stakeholders to develop new business and renewal strategies.
• Support negotiations and placement activities with insurance carriers and underwriting partners.
• Review and interpret policy wordings to ensure accurate coverage explanations and service delivery.
• Identify opportunities to recommend additional products, coverages, and risk management solutions based on client needs.
• Prepare and maintain accurate client documentation and records.
• Process account transactions and coordinate policy changes, renewals, and endorsements.
• Assist with invoicing activities and support the timely collection of premium payments.
• Maintain strong working relationships with clients, insurers, and industry partners.

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Qualifications

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• Minimum 5 years of commercial insurance experience.
• RIBO license required or ability to obtain as a condition of employment.
• Candidates with underwriting or insurance carrier experience will also be considered.
• Strong technical knowledge across a broad range of commercial insurance products and coverages.
• Experience with commercial property, liability, professional liability, management liability, fleet, and construction-related insurance products is considered an asset.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent organizational, interpersonal, and communication skills.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Post-secondary education and/or industry designations such as CAIB or CIP are considered assets.

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What This Opportunity Offers

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• Competitive compensation and benefits package.
• Supportive and collaborative team environment.
• Diverse and inclusive workplace culture.
• Exposure to a wide variety of commercial industries and risks.
• Ongoing professional development and continuing education opportunities.
• Long-term career growth within a stable and respected organization.
• Opportunity to work alongside experienced insurance professionals and industry leaders.

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Why Consider This Opportunity?

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This role provides the opportunity to join a well-established brokerage that values client relationships, technical expertise, and professional growth. The successful candidate will have the chance to work with a diverse commercial portfolio, contribute to business success, and build a rewarding long-term career within a supportive and collaborative environment.

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Salary Information

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Compensation for the successful candidate will be determined by our client and may vary based on several factors, including local market conditions, geographic location, and job-related qualifications such as knowledge, skills, experience, education, and credentials.

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Expected salary range: $70,000.00 – $90,000.00 annually.

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